Delivery Information
We offer FREE delivery on all UK orders over £34.99. Postage/packing charges apply for UK orders under £35.00 and to international orders - see below.
Shipping costs
- UK orders over £34.99 - FREE - Sent via Royal Mail 2nd Class signed
- UK orders under £35.00 - Sent via postage chosen at checkout
- Europe, USA and rest of world - postage/packing is automatically calculated by the shopping cart at checkout, according to the weight of the order.
Dispatch times
We dispatch orders every day from Monday to Friday (except for Public and Bank Holidays etc). Most orders placed before 10am Monday - Friday will be dispatched the same day; all other orders will usually bedispatched within 2 business days of the order being placed. Please note: even if you elect to pay extra for 1st class post, this does not guarantee that your order will be dispatched the same day or the next day. Also see the note below regarding Royal Mail delivery times.
Parcel sizes: most orders will NOT fit throught a letter box slot. If you are not in to receive your order, please leave a note on your door for the postman to leave it with a neighbour or look for the Royal Mail "Not able to deliver" note and contact them ASAP for re-delivery, or the parcel will be sent back to us after 5 business days.
Delivery times
Royal Mail
Royal Mail states that 1st class Mail is delivered between 1 and 2 business days and 2nd class Mail (including 2nd class Recorded Delivery) is delivered within 2 - 4 business days (see the Royal Mail website for full details).
Courier
If we decide to ship your order by courier (Interlink) because of its weight or value, you will receive a notification email and then a text message approximately 1 hour prior to delivery (if you provided the correct email address and mobile phone number). Delivery by courier normally takes place the next day.
Please note: We post orders as quickly as possible. However, the delivery times mentioned above are NOT guaranteed - they are just approximate times provided by the mail carriers. Once we pass an item to a mail delivery service company, we cannot control delays and delivery times. Whilst we are sorry for any inconvenience caused by delivery delays, we cannot take any responsibility for them - though we will, of course, do everything we can to help you get your order in the quickest possible time.
Order status
You will receive two emails after you have placed your order and provided us with a valid email address:
- The first confirms that your order has been received and will contain your receipt; this email should arrive within approximately 24 hours.
- The second confirms that your order has been posted; this email should arrive within approximately 1 business day following authorisation of your credit card and verification of your information.
- If you do not receive our emails, please look in your spam or junk folders. If they are not found in there, you will have typed in an incorrect email address when completing the order form emal address field.
Late packages
If your order appears to be late, please remember:
- courier deliveries (which will be through Interlink) only take place on business days (i.e. Monday - Friday, excluding holidays).
- delays to deliveries by Royal Mail do occur and these are beyond our control. Please be patient, as usually your item will arrive within a few days of dispatch. Always check your post box for an “unable to deliver” note, as most packages will be unable to fit in a standard post box and if a signature is required, they will not leave the item.
Please note: In some cases, Royal Mail do not leave an “unable to deliver” note. If your delivery has not arrived after 5 working days and you have not had an “unable to deliver” note left in your letter box, contact your local post office or Royal Mail collection depot immediately, as it will usually be awaiting collection there. If parcels are not collected within 7 working days, they are usually posted back to us. However, it takes around 30 days for us to receive returned parcels. In these circumstances, a delivery charge of £2.95 will apply to any orders that are required to be re-shipped to you.
Delayed, lost or confiscated mail
Please refer to our Terms & Conditions
The time period before Royal Mail will accept that an item has been lost is 15 business days from the delivery due date for UK mail, and approximately 25 days for mail posted to anywhere outside the UK.
When placing an order with us, please take care to provide your full and correct address. In the event of lost mail due to incorrect address details being provided, we will not be able to refund your shipping costs (if applicable). You will also be required to pay for a share of the re-stocking fee, which will be 25% of the amount you paid for the item(s) in your order.
It is your responsibility to ensure that you are allowed to import any supplement you wish to purchase from the UK into your own country. If Customs officials in your country return your order to us, either because you did not have permission to import such supplements, or because such supplements are banned in your country, we will refund your order less the shipping costs incurred by us. Please check with your country's Customs officials to make sure that you are permitted to import any supplement before purchasing.
Important notice: Customs, in rare instances, may confiscate shipments containing locally prohibited products from entering into their respective countries. In the unlikely event that your shipment is confiscated, we accept no financial responsibility, and therefore will not offer any refunds for your order.